Vyre
Help center

How can we help?

Support for accounts, scanning, access and general Vyre questions.

Contact Vyre

For product help, account access problems, bug reports, purchase or credit questions, or general support, email us and include enough detail to reproduce the issue.

Helpful details to include:

  • What you were trying to do
  • What happened instead
  • Your device model and iOS version, if relevant
  • A screenshot of the error, if available
  • The email address associated with your Vyre account, if the issue is account-specific

For privacy rights, legal enquiries or data-protection questions, use orgespacarizii0@gmail.com.

Email support

Common questions

Is Vyre a veterinary diagnosis?

No. Vyre provides AI-assisted observational guidance based on the material you submit. It does not diagnose disease and should not replace a veterinarian. For urgent or serious symptoms, contact a veterinary professional immediately.

Why does Vyre need camera, microphone or photo access?

Those permissions are used only when a feature needs them — for example, taking a pet photo, recording a short video or audio clip, or selecting media from your library. You can manage permissions in iOS Settings.

What if Vyre says no pet is detected?

Try again with the pet clearly visible or audible and with better lighting, framing or sound. Vyre may decline to analyze material when it cannot identify enough pet-related information to provide a useful result.

Can I delete my Vyre account?

Yes. See the Account Deletion page for the current deletion-request process and what information is affected.

Who operates Vyre?

Vyre is developed and operated by Pacarizi as an individual developer. Vyre is not presented on this website as a registered company.