Account & pet data
To delete your account and its associated Vyre data, open the app and go to Settings → Delete account. Deleting a Vyre account does not cancel an App Store or Google Play subscription. Read the deletion steps.
VYRE / HERE TO HELPSUPPORT
A little help
goes a long way.
Quick answers for the parts of Vyre you use every day.
Premium & purchases
Open Settings → Restore purchases to refresh access. Manage or cancel a subscription in the App Store or Google Play account that purchased it.
Shared Care
Sign in before creating or accepting an invitation. Pet owners can manage caregivers in the app; invited caregivers can leave shared access from their account.
COMMON QUESTIONSQUICK ANSWERS
How do I turn reminders on or off?
Choose your care reminders in the app and allow notifications when your device asks. You can also change notification permission at any time in your device settings.
Why can’t I see shared pet information?
Shared Care requires a signed-in account. Check that the invite was accepted on the account you are using, then reconnect to the household from the Shared Care area.
Will deleting Vyre cancel my subscription?
No. Account deletion and store billing are separate. Cancel through the Apple App Store or Google Play account that started the subscription.
Does Vyre replace veterinary care?
No. Vyre helps organize routines and guided practice. For health concerns, medication questions, pain or sudden behavior changes, contact your veterinarian.
Where can I read about data use?
See the Privacy policy for the app data and service providers Vyre currently uses.
Need something else? Email getvyre@gmail.com.